Astazi iti ofer un checklist pe care il poti folosi in fiecare zi in activitatea ta de vanzari ca sa evaluezi ce relatie ai cu fiecare client in parte.
Acest checklist l-am realizat in urma sutelor de discutii pe care le-am avut cu parteneri pe baza intrebarii: “Ce asteptari ai de la un om de vanzari atunci cand esti client?”. Totodata acestea au fost confirmate si de sutele de oameni de vanzari care au participat la evenimentele noastre de dezvoltare si formare in vanzari.
Asadar; iata o parte din ceea ce vor clientii de la noi:
- sa fim prietenosi
- sa aratam ca ne pasa
- sa ii facem sa se simta importanţi şi bine
- sa le aducem zambetul pe buze – un banc bun spus la fiecare vizita poate sa prinda bine
- sa ii ascultam cu RABDARE
- sa fim respectuosi
- sa fim usor de gasit
- sa putem fi abordati cu usurinta
- sa dam dovada de integritate: sa facem ceea ce zicem ca facem atunci cand zicem ca facem
- sa le cunoastem sau sa vrem sa le cunoastem afacerea si sa ne cunoastem afacerea
- sa vada ca ne recomanda si alti oameni. Nu vor sa fie ei primii
- sa le aratam cum produsul sau serviciile noastre chiar le pot rezolva problemele
- sa nu le pierdem timpul degeaba
- sa nu fim informali
- sa avem o buna reputatie
- sa va vada ca pe un consultant
- sa le arati ca iti imbunatatesti in continuu nivelul de cunostinte si de expertiza
- sa le oferim sprijinul
- sa le oferim suport emotional atunci cand au nevoie
- sa nu uitam ca suntem acolo pentru ei, nu pentru noi
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Spor la vanzari va doresc!
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